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GainTraceTrust Center

GainTrace

GainTrace is the customer success platform for B2B SaaS teams. It connects your CRM, billing, product and support data to score account health and catch churn early. We host that data in the EU, encrypt it in transit and at rest, and run our security program against the SOC 2 Trust Services Criteria. This Trust Center sets out our controls, our policies and how we handle your data.

Compliance

  • GDPRDPA · EU hosting · SCCs
  • UK GDPRUK Addendum to the SCCs
  • CCPA / CPRAService provider terms
  • SOC 2 Trust Services CriteriaControls mapped to all criteria

Resources

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Governance

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Access and assets

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Data and privacy

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Operations and engineering

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Controls

46 in place · reviewed 21 Sep 2026
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  • Sign in with Google or Microsoft
  • Multi-factor authentication
  • Custom roles with granular permissions

View 4 more Product security controls

  • Customer data hosted in the EU
  • Encryption at rest with AES-256
  • Encryption in transit

View 5 more Data security controls

  • Automated checks on every release
  • Short-lived deploy credentials
  • Automatic rollback

View 6 more Application security controls

  • No open web ports
  • Database isolated from the internet
  • Edge protection by Cloudflare

View 1 more Network security controls

  • Company Apple MacBooks only
  • Full-disk encryption with FileVault
  • Automatic security updates

View 2 more Endpoint security controls

  • Two-factor authentication everywhere
  • Security training for every employee
  • Documented security policies

View 3 more Corporate security controls

  • No storage at our AI provider
  • No training on API data
  • Prediction models trained per workspace

View 4 more AI security controls

Data we process

  • Business account and CRM data
  • Business contact details (name, email, job title)
  • Product usage and support activity
  • Meeting and email content you connect
  • Full payment card numbers
  • Health or other special-category data

Subprocessors

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  • Amazon Web Services (AWS)

    Cloud hosting and database; Customer Data stored at rest · European Union (Ireland)

  • Cloudflare

    Network edge, TLS and secure tunnel for the GainTrace app; website hosting for gaintrace.com · Global

  • Anthropic

    Large language model provider for generative AI features · United States

  • OpenAI

    Large language model provider for generative AI features · United States

  • PostHog

    Product analytics and session replay · European Union

Request security documents

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Documents · 0 of 42

Governance

Access and assets

Data and privacy

Operations and engineering

Resilience and incidents

People

Third parties

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